COVID-19

As we prepare for the next phase of this pandemic from July 19th some of the changes we made previously can be altered, however some will remain as despite the relaxations announced by the prime minister, cases continue to rise and our priority remains the safety of our staff and guests  and we ask for the continued support and the patience of our guests as we all continue on this long journey

we will  continuously monitor  developments and do all we can to reduce the risk of potential contamination or spread of the disease.

PLEASE DO NOT TRAVEL TO THE HOTEL EVEN IF YOU HAVE A BOOKING, IF YOU FEEL IN ANY WAY UNWELL.

We have been awarded the Visit England Industry Standard ‘We’re Good to Go’ for meeting government and industry COVID-19 guidelines.

It is important that we share some of the changes we have made to ensure both you and our staff keep safe. These are listed below

and if any of our guests have any questions or concerns then please let us know.

The COVID-19 protocol includes but is not limited to:

Face coverings: Our signage and our message will remain in place and we encourage all guests and staff to wear face coverings in public areas, unless you are sat at a table or in bedrooms, however this is down to each individual to decide

Staff hand sanitisers: Have been increased in back of house areas (such as kitchen, office, laundry, staff room and bathrooms) as well as front of house guest areas (such as reception desk, bar, and restaurant) these will remain in place and staff will continue to use these more frequently.

Guest hand sanitisers: (alcohol based) are placed in easy reach of guests in public areas of the hotel with a notice encouraging regular use, including lift access points and corridors. Again these will remain in place and we encourage all of guests to use these frequently.

Increased Regular routine cleaning: Of public areas such as toilets, breakfast rooms, restaurants, table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a disinfectant cleaner that kills most viruses these cleaning schedules will continue in all public areas.

Protective wear:  PPE has been made available to all staff and will continue to be available for those that wish to use it.

Avoiding close contact: With anyone who is coughing, sneezing and feverish.  Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager. A common sense approach is expected from all staff and guests.

Breakfast: Has seen a slight reduction in the menu with no self service buffet elements in place, hot breakfast  is cooked to order. Guests will continue to be required to book time slots for breakfast at check in to eliminate waiting times  and time slots are offered on a first come first serve basis .

Check-In: All items on the front desk (pen, registration form and room key card) and the receptionist’s hands are sanitised, prior to any guest interaction. Guests are advised to sanitise hands and credit cards, prior to interaction. We will maintain our screens across the front of our reception desks to keep guests and staff safe. Check in time will be from 3pm.

Guest behaviour: We recommend that the lift is only to be used by one bedroom/household at a time and be respectful that some guests may still want to adhere to this, again this will come down to the discretion of individual guests.

Symptoms of Corona Virus: If you are displaying a high temperature or any of the other signs of Coronavirus before you are due to arrive at the hotel, then we ask you not to travel and let us know that you are unable to come. If you begin experiencing any symptoms throughout your stay then we ask that you remain in your room and ask to speak with the duty manager, we have a process in place which will be explained to you and all of this will be done in confidence and in a discreet manner.

Room cleaning: Your bedroom or suite will have been carefully cleaned and sanitised. We encourage that you use the lavatory in your rooms and not elsewhere in the hotel and wash your hands regularly. Non-essential items have been removed from rooms such as magazines, bibles and our St Martin’s Hospice teddy bears but all items that you would expect to be in your room will be available upon request.

We appreciate, that some guests will still wish to reduce the amount of times that our staff enter the bedrooms and so we will not schedule any visits to change linen and freshen rooms however this service is fully available  and guests are invited to tailor their housekeeping services to their comfort level. To schedule, simply call the front desk. Additional amenities such as linens and toiletries are available upon request and placed at the guest room door.

After the room is thoroughly cleaned, our housekeeping inspector verifies the room meets the Clean Stay standard  then each guest room will be sealed with safety tape. Where guests have checked out, departed rooms are cleaned and sanitised and as far as is possible remain unoccupied for 24 hours before the room is cleaned and a fogging disinfectant machine is used in all rooms.

Departure: Departure time is 11am. Please return room keys to Reception. Express Check Out available. As always, we will be available to help with any queries or requests and despite the relaxations on social distancing we are recommending our guests still maintain a reasonable distance and our reception areas are still floor marked for those that wish to continue this. We still encourage contactless payments where possible.

Food and Beverage: In our DCH Restaurant, tables have been placed at appropriate distances from each other. There will be no restrictions on table sizes , Items on tables have been reduced. At this time, we will only be serving breakfast and there will be no A la carte lunch or dinner. Afternoon tea will be available on a pre-order basis, which must be booked at least 24-hours prior. A sandwich menu has been produced and will be available 24-hours. Our bar will remain open to residents and non-residents until 10.30pm, however our residents are able to order drinks 24 hours if they wish. Room service will be left at the bedroom door and can be then removed once the guest has finished simply call down to reception to let us know. Food may be ordered in for delivery from local takeaway restaurants and we have a list of contact details for several nearby restaurants to assist our guests  whilst our restaurant remains closed but we strongly advise pre-booking each of your meals.

Restaurant/lounge: If residents/non-residents are dining in our restaurant/lounge area please be advised that from 19th July  you can order directly from the bar and if the ordering area is vacated then please press the bell for assistance, we will  still offer table service whenever we can.